Cancelling Pro
Cancel at any time in one click: Account > Cancel subscription. You don't need to give a reason. We send a confirmation email straight away saying when Pro ends. You can also cancel by emailing [email protected]; we'll do it the same working day.
Your first 14 days: full refund
Pro starts straight away when you ask it to. If you cancel within 14 days of your first payment, Pro ends at once and we refund that payment in full. You don't lose this right by having used Pro.
After the first 14 days
- Monthly plans: cancelling stops all future payments. Pro stays on until the end of the month you've paid for. Part-months aren't refunded.
- Yearly plans: cancelling stops the next renewal. Pro stays on until the end of the year you've paid for. If you cancel within 14 days after a yearly renewal is taken, we refund that renewal in full.
Payments by Wise or bank transfer
These don't renew. If you ask within 14 days of paying, we refund in full by bank transfer.
If something is wrong with Pro
If Pro doesn't work as described, tell us and we'll fix it. If we can't, we'll give you a full or partial refund. This is on top of your statutory rights, which these terms don't affect.
How refunds are paid
To the card or account you paid with, within 14 days of your cancellation, without any charge to you.